Xiaomi MR. BOND Smart Clothes Dryer (M1 Pro)

I have similar issues as below: 1. The rack cannot be retract up. 2. The remote sensor seems to be ok to switch on the light, but not for the rack to go up and done. 3. Sometimes, the dryer function could not work. I need to turn off and on the power before the remote could reconnect it and turn on the dryer function. Over all, I am disappointed with little help - also there is no FAQ to problem solve this issue. In conclusion - I am overall dissatisfied with this rack as the price I paid for it, I could buy a dryer washing machine

I got one of this and now i can't retrack the rack back up. Any idea how to fix? Changed the battery of the remote control but it still doesn't work.

I just have received an Xiaomi MR. Bond M1 Pro, but instructions are only in chinese. Could you tell me where I can find assembly instructions in english?