KingSmith (XiaoJin) WalkingPad A1 Folding Walking Machine

Hello Lana! We recommend you to contact the seller and describe the issue.

Love the walking pad , but the walking tape has moved and now starting to fray , I keep adjusting it but the walking tape just rolled back towards the right side, not centred and rubbing agents the right side causing it to fray How do I centred the walking tape on the walking pad Thank you

Hello MR YATIN JAGADISH JOSHI! On behalf of Xiaomi Global Community, we recommend you to contact seller and they should support you with more information, please. Thank you.

HI I have received it today .. but looks like its faulty when i connect to power i ca see the led glows at the side but screen is complete blank and no way i can connect this to app or i can use this machine. Can any one please help ?

Hello, no wifi sign on display... it is not connected via bluetooth :((

Hi there, I just received my WalkingPad A1 which I love and works perfectly with the remote included. The only issue is I can't get the wifi/bt connection to work. The red wifi icon doesn't turn on at any time, so the app on my iPhone (Mi Home) can't detect the device. I wonder if there's some "secret" trick to make wifi turn on...I'd like not to return the item! Thank you.

Settare il server cinese quando ci si collega, pare cosi funzioni

Hi! Manual on English https://fccid.io/2ARDB-WPA1F/User-Manual/User-Manual-4186014.html

ANche io ho il problema di collegare la app, non funziona da 4 diversi dispositivi, da android 4.4.2, antroid 5, 6 e 7. Nessuno trova il tapisroulat, ne con walkingpad app ne con xiaomi home. Cosi e' una fregatura: a 3km/h e' quasi inutile; gia era pochino 6km/h!

I bought this product and received it but the manual is not in English is it possible I could have an English copy please??

Hello! where can I buy a remote control?

Hello, Xristos Mantelos! We recommend you to contact the seller and describe the issue.

It seems that i have a leveling issue when i unfold the walkingpad.The top right corner and the left in the bottom does not touch the ground and when i walk it's very noisy....How could i resolve this????

Hello Alison! Please scan the QR code of the APP in the Chinese manual. Download the APP and connect the walking machine with your mobile phone

I have just received my Xiaomi WalkingPad after ordering it through GearBest. It took 43 days to arrive in the UK so I was pleased to see it at last. The packaging was in excellent condition and it was quick to get set up. Unfortunately the instruction manual is written in Chinese Mandarin only! I can get the machine going using the manual setting with the remote control but cannot get the speed to go above 3 km max. Can anyone tell me what to do? I have a smart phone so do I need to download an App and/or scan the barcode onto my phone? Any help would be most welcome so I can walk at 5.0 or 6.0 km/hour. Thanks.

Hello Abha! Sorry, we don't have this info. Please contact the WalkingPad customer support at [email protected]

I bought this and used the Walking Pad app to set it up. It said 2.5 mph released max speed at the time. But when I closed the walking pad and tried it again the next day, it will only allow 1.75 mph max speed. I have uninstalled the app and reinstalled it 2x now, and still it will not release past 1.75 mph. How do you unlock the speed? It claims to go to a max of 3.5 mph and yet I have not been able to make it do so yet after multiple attempts. Please help!