KingSmith (XiaoJin) WalkingPad A1 Folding Walking Machine

Hello, Xristos Mantelos! We recommend you to contact the seller and describe the issue.

It seems that i have a leveling issue when i unfold the walkingpad.The top right corner and the left in the bottom does not touch the ground and when i walk it's very noisy....How could i resolve this????

Hello Alison! Please scan the QR code of the APP in the Chinese manual. Download the APP and connect the walking machine with your mobile phone

I have just received my Xiaomi WalkingPad after ordering it through GearBest. It took 43 days to arrive in the UK so I was pleased to see it at last. The packaging was in excellent condition and it was quick to get set up. Unfortunately the instruction manual is written in Chinese Mandarin only! I can get the machine going using the manual setting with the remote control but cannot get the speed to go above 3 km max. Can anyone tell me what to do? I have a smart phone so do I need to download an App and/or scan the barcode onto my phone? Any help would be most welcome so I can walk at 5.0 or 6.0 km/hour. Thanks.

Hello Abha! Sorry, we don't have this info. Please contact the WalkingPad customer support at [email protected]

I bought this and used the Walking Pad app to set it up. It said 2.5 mph released max speed at the time. But when I closed the walking pad and tried it again the next day, it will only allow 1.75 mph max speed. I have uninstalled the app and reinstalled it 2x now, and still it will not release past 1.75 mph. How do you unlock the speed? It claims to go to a max of 3.5 mph and yet I have not been able to make it do so yet after multiple attempts. Please help!