Mi Home (Mijia) Roborock Robot Vacuum Cleaner White

Hello MikeSticks! On behalf of Xiaomi Global Community, we recommend you to contact the seller and describe the issue.

After an automatic software upgrade, the robot has stopped to work. Observed behavior: the robot turns on the vacuum but never leaves the charging station and wheels are completely stopped. I tried: - all the reset/reboot suggested methods in the manual - drain completely the battery and charge it again until 100% - update it again - make a factory restore but after all these tries it is still failing. is it possible to make xiaomi repairs it? what can I do at this point to make it work? what could you do to help me to solve this issue? on my local store they ask me to contact you since they are not giving support to neither that version of the robot nor other products that were bought through other stores.

I see a lot of customers who choose the Roborock Robot Vacuum Cleaner product. It works on any tough surface. It is worth noting that its price is very reasonable compared to many other vacuum cleaners .

Hello Rama! On behalf of Xiaomi Global Community, we recommend you to contact the seller and describe the issue.

HI We bought Xiaomi Vacuum mop P Robot (Wet and dry) which is working fine and very useful . Suddenly it was stopped working and giving error voice message as " please place the vacuum -mop on a level surface to start". And also showing the error message in mobile APP" Vacuum-Mops wheels are suspended( please place the vacuum -mop on a level surface to start). we could not find any customer care service point for this product across the UAE. So we are looking for help to fix this error. I would strongly suggest that, before buying this product especially, please check the availability of customer care service facility to this product. otherwise it is very difficult. We have called many MI customer care centers and got the response that, they are not supporting this product Vacuum cleaner Robo. So we don't have clue to re use it. we are looking for help Regards Rama

Hello Dc! On behalf of Xiaomi Global Community, we recommend you to contact the seller and describe the issue.

I bought one of these but the mopping function stopped working after 6 weeks. Anyone know what could cause this? It says something about water tank and the light goes red.

Hello Johnson! On behalf of Xiaomi Global Community, as we are a wholesaler, mainly, we offer to you several options for retail purchasing of this product - you may check your product at our website and click the desired shop to proceed with retail order. Thank you.

Is this available in Shoppee?

Hello mohammed shariff! On behalf of Xiaomi Global Community, we recommend you to contact seller and they should support you with more information, please. Thank you.

I have purchased this on Amazon and have 1 year warranty. I have used it for 3.months and now facing issues with the mopping feature where the water tank never release the water to the mop. Please advise how to claim Warranty

Hello Philip! On behalf of Xiaomi Global Community, we recommend you to contact seller and they should support you with more information, please. Thank you.

Hi Sir My mobile vacuum cleaner wheels which enable the robot cleaner to climb over obstacles have worn out and affect its climbing function. Can I replace the wheels and kindly advise me of the website address to purchase. Tks

Hello I bought this on Amazon but there is no mention of warranty. Is is automatic or do I need to activate it? Thanks

If you CAN'T connect through bluetooth and the image of the robot doesn't show on the app then change the REGION to MAINLAND CHINA, then the app will sort a new catalog for that country. else the app will not show this specific model (Mi Robot). In short Language = English... Country = China. Then select the Mi Robot image, follow the setup instructions and it will work.

Where can I get a power cable for the Rob orock vacuum cleaner?

Where can I get an english manual for this device?

Hello, I'm not an owner of this product yet, I'm waiting for him but as far as I know, because I;m working on smart home solution with xiaomi sensors if oyu choose from app the country= China you'll be able to provision a lot of sensors/devices on your app. Please give a try and let me know if it;s a duable fix or not ! Kind Rergards, Adrian

We can't get the device to respond to the app and have lost the owner's manual - there is no PDF filee manual on the site - and the app does not recognize the vacuum.

As Diego Back said before: The Xiaomi Home app no ​​longer works for Mi Home (Mijia) Roborock Robot Vacuum Cleaner White, when are you going to fix this? Thanks in advance.

The Xiaomi Home app no ​​longer works for this model, when are they going to fix this?

This vacuum is the best I know. Yet after more than one year perfect, I changed my smartphone and updated the application.

I have had this vacuum for over a year and it is “THE BEST” thing ever. I have three kids, a cat, and a very hairy 90lb golden retriever, and this thing cleans up after all of them! I do have to empty the dust bin every other day because of my fluff ball dog. However, I recently upgraded my wifi and as timing would have it the app was updated and now I can’t connect to my vacuum at all. Does anyone now if the new app still supports the older models?

Hello! Get it here : http://files.xiaomi-mi.com/files/mijia_vacuum_cleaner/Roborock_Robot_Vacuum_Cleaner_EN.pdf or http://files.xiaomi-mi.com/files/vacuum_cleaner/vacuum_cleaner-EN.pdf Hope this will be helpful!

Just received my new little robot friend only to find his instructions are all in Chinese! Is there an English version available?

Did an excellent job cleaning my home. Got out of tight spots cleverly. Love the real time map in the app.

Excellent machine does job as per specifications .Value for money cost 1/3 of the cost of Roomba,smart navigation , apps controlled ( In english language also )

Short: In my opinion the best robot vacuum cleaner on the market. Great cleaning results. Very cheap. No creepy "camera navigation" like other brands. This robot vacuum has an amazing app if you can survive the Chinese parts. I sometimes use Google translate with camera view from other phone to see what the buttons do. Hopefully they will translate the whole app at some point. All consumable parts (like filter and brushes) are available at a fairly cheap price. As of writing that is 8 or 9 $ for each spare part. Pros: - Very good cleaning results - Smart navigation - Robust - Gets over most doorstills - Cheap - Great app with realtime map, manual control, schedule, and much more. - Does not have a camera-based navigation. (I don't want my vacuum to live-stream me in my pyjamas to the web) Cons: - Sometimes bumps a bit hard into stuff. - A bit noisy when running. - Only small parts of the app is translated to english. - Like other robot vacuums; Can catch cables and pull stuff down. My conclusion: I love this thing. I feel like I finally live in the future. It is cheaper and better than the alternatives, but it is in Chinese. Ni hao!

@emmanuel Spare parts are already on sale Dust Box Filter - 7GBP Main Brush - 7GBP https://nis-store.com/appliances/xiaomi-mi-robot-vacuum-cleaner-dust-box-filter-cartridge/ https://nis-store.com/appliances/xiaomi-mi-robot-vacuum-cleaner-main-brush/

Greatest vacuum robot for your money, I had my eyes on the irobot 980 for a while but the price was my turn off point . when I discovered Xiaomi did a vacuum robot for half the price and had the same functions , I pulled the trigger , 3 days of shipping and I had myself a mi robot! You might have a bit of trouble at first because the app mi home for the robot is only in Chinese , but there's a lot of translation on the net , so you'll get used to the menu in no time . You got the schedule time option (which in my opinion is the most important ) My Mi robot cleans my house only when there's nobody home. (no vacuuming noise and you always get home with a flawless floor). Pros -Great and powerful suction -easy to maintain and change pieces -live feeds from your robot when ''in action'' on your phone -never got loss around the house cons -apps only in chinese -he has trouble with my curvy wooden dinner table legs (sometimes gets jammed between a chair leg and the table leg) I wouldn't blame the robot for this but the table itself , a lot of time I would hit my toe into the table legs myself , ugly table design conclusion: if you were planning to buy a vacuum robot , you can't go wrong with this one. flawless floor and no visible dust is the result you get with this little guy. Honestly, I believe it's my greatest purchase this year. I plan to buy a second one for my upper floor. *check out the head to head video: mi robot vs 980

Comparing the vacuum robots i'm interested in the xiaomi vacuum cleaner robot but i'm wondering if the spare brushes and filters will be commercialized ??? Anybody has a link for the spare parts ?